Purchasing: What To Expect
Welcome to The Shoe Snob Shop!
Here at The Shoe Snob Shop, our goal is to offer you great products, at a great value while providing great service. But in order to do so, it is imperative that you understand how the site works and what you are buying before you purchase it, as not all products are the same. What do we mean by that? Let's dive into it!
We offer an assortment of products, from used shoes and clothing, to brand new samples or shoes used for promotional materials as well as a regular stock shoes that you would expect at any retailer.
But, not all things will have the same rules of returns and/or exchanges. So it is important that you read each products designated 'Returns Info' that you will find on the right hand side of the product's page.
On top of that, not all products will ship from the same location. Part of our service here at The Shoe Snob Shop will be to showcase on our platform underrepresented brands that will offer a drop-shipping service. That means, you will order on our trusted site, and the brand will ship directly to you. Therefore, if you have multiple items in your cart, they might ship from different locations and potentially be liable for custom's duties.
Therefore, please read below, what you can expect from each vendor. You will be able to understand the vendor in several places on the site: 1. The collections pages and 2. The product's pages. See the images for examples:
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The Shoe Snob Shop
Products: The Vault, new Shoe Snob-branded accessories, Sandpoint loafers and Olympia sneakers. Saphir has its own section below.
Shipping Timeline: Within 1-3 business days the product ships. US ground service is 1-5 business days from shipping date. International is 2-7 business days from shipping date.
Courier Used: UPS/USPS Ground, UPS International
Liable for Import Duties? If you are based in the US, then no. What you pay on the site is all that you will pay. For those who live outside of the US, you will be liable to pay for import duties based on your country's laws from goods that ship from the US to your final destination.
Disclaimer for Vault Products: Please note, some products may or may not have small defects. If so, these will be listed on the product's description and photos provided. All used products are in a used state and one must assume, not perfect, hence the nature of their discount.
Returnable/Exchangeable?
The Vault: All Vault items are final sale and are not eligible for returns or exchanges.
New products: New Shoe Snob-branded accessories, Saphir products, Sandpoint loafers and Olympia sneakers are eligible for returns or exchanges, except insoles. You must notify us at info@theshoesnob.com within 7 days of receiving your goods and ship them back within 28 days of receipt. Returned products must be unused, in their original resellable condition, and in their original packaging.
Insoles: For hygiene reasons, insoles are not eligible for returns or exchanges. If your order arrives damaged, defective or incorrect, please contact us.
Shipped From: Idaho, USA
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Saphir
Shipping Timeline:
Saphir orders without DS products: Within 1-3 business days the product ships. During "Sale" periods we aim to ship between 2 -4 days after the time of purchase as the increase in orders affects our ability to be any quicker. UPS ground service takes 1-5 business days to arrive from shipping date.
Due to the shipping restrictions and carrier requirements surrounding many shoe-care creams, waxes, cleaners, solvents, and related products, Saphir products are only available for US delivery only.
Saphir Products Labeled 'DS': Products labeled 'DS' ship from the US Saphir distributor in Massachusetts. If your order contains both DS and regular Saphir products, all Saphir products ship together from Massachusetts. If your order also contains Shoe Snob goods, those goods ship separately from Idaho. Shipments from the Saphir distributor use USPS and will ship within 2-4 business days and USPS ground takes between 2-7 days to arrive. Tracking will be provided.
Courier Used: UPS/USPS Ground
Liable for Import Duties? No
Shipped From:
Saphir-only orders without DS products ship from Idaho, USA.
Saphir DS products, and regular Saphir products ordered with DS products, ship from Massachusetts.
Shoe Snob goods ordered with DS products ship separately from Idaho.
Returnable/Exchangeable? Yes. Saphir products are eligible for exchange/return providing their return guidelines are met. You must notify us at info@theshoesnob.com within 7 days receipt of your goods if you intend to return/exchange. You have 28 days to return the goods. All returned products must be in their original condition and unused. Should you send a product that has been used, its return will be rejected and you will have to pay shipping to get it back. It must be returned in its original packaging to be eligible for a refund.
Return items damaged in transit due to poor return packaging may be returned to you at your expense or disposed of without refund.
Damaged/Missing/Incorrect Items: Should your parcel arrive with damaged, missing or incorrect items, please contact us within 48 hrs of receiving your goods. Please provide photos of the error in question. Further photos may be required. Should we come to understand blame was on our end, we will aim to get out your new products within 1-3 business days.
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Bridlen
Products labeled 'RTW':
Shipping Timeline: 5-10 business days to arrive to you.
Courier Used: DHL
Liable for Import Duties? If you are based in the US, then no. What you pay on the site is all that you will pay. For those who live outside of the US, you will be liable to pay for import duties based on your country's laws from goods that ship from India to your final destination.
Returnable/Exchangeable? -- Exchanges Only. No refunds. Bridlen offers one exchange per purchase. Exchange shipping fees will be the customers responsibility. Further exchanges will require additional fees.
Shipped From: India directly to the client. Tariff free to the USA.
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Products labeled 'Founders 25':
Shipping Timeline: The Founders 25 Line are all made to order. Each pair takes around 8 weeks to ship from India directly to the customer.
Courier Used: DHL
Liable for Import Duties? If you are based in the US, then no. What you pay on the site is all that you will pay. For those who live outside of the US, you will be liable to pay for import duties based on your country's laws from goods that ship from India to your final destination.
Returnable/Exchangeable? -- Exchanges Only. No refunds. Bridlen offers one exchange per purchase. Exchange shipping fees will be the customers responsibility. Further exchanges will require additional fees.
Shipped From: India directly to the client. Tariff free to the USA.
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Blkbrd
Products NOT labeled 'Seamless, Spiral or Cordovan':
Shipping Timeline: Approximately 4-5 weeks to produce the shoes. Another week to arrive to you, depending on location.
Liable for Import Duties? If you are based in the US, then no. What you pay on the site is all that you will pay. Finished products ship directly from India to you. US orders are tariff free. Shipping is free worldwide. For those who live outside of the US, you will be liable to pay for import duties based on your country's laws from goods that ship from India to your final destination.
Returnable/Exchangeable? -- Exchanges Only. No refunds. Blkbrd offers one FREE exchange per customer/order. Blkbrd will send you a label for the returned shoes and send the new pair free of charge. Other exchanges outside of that one time require the customer to pay all shipping fees.
Shipped From: India directly to the client. Free worldwide shipping. US orders are tariff free.
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Products labeled 'Seamless, Spiral or Cordovan':
Shipping Timeline: Seamless, Spiral and Cordovan models take approximately 6 weeks to produce. Another 1-2 weeks to arrive to you, depending on location.
Liable for Import Duties? If you are based in the US, then no. What you pay on the site is all that you will pay. Finished products ship directly from India to you. US orders are tariff free. Shipping is free worldwide. For those who live outside of the US, you will be liable to pay for import duties based on your country's laws from goods that ship from India to your final destination.
Returnable/Exchangeable? -- No exchanges and No refunds on these models.
Shipped From: India directly to the client. Free worldwide shipping. US orders are tariff free.
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Arterton London
Shipping Timeline: Within 1-3 business days the product ships. Another 2-5 business days to arrive
Courier Used: DHL International for most shipments. Parcelforce occasionally for EU Shipments
Liable for Import Duties? If you are based in the US, then no. What you pay on the site is all that you will pay. For those who live outside of the US, you will be liable to pay for import duties based on your country's laws from goods that ship from the UK to your final destination.
Returnable/Exchangeable? -- No, all products offered by Arterton London are non-refundable and non-exchangeable.
Shipped From: London, UK
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Enzo Bonafe
Canada: We do not ship Enzo Bonafé orders to Canada. If you are in Canada and would like to purchase a pair, please email us so we can refer you to the vendor for assistance.
Shipping Timeline: Enzo Bonafe shoes ship 1-3 business days after the order is placed. Transit time is 3-8 business days.
Courier Used:
USPS or UPS, depending on location.
Liable for Import Duties?
If you are based in the US, then no. What you pay on the site is all that you will pay.
For those who live outside the US, you will be liable to pay for import duties based on your country's laws for goods that ship from Canada to your final destination.
Shipped From: Canada, directly to the client. Tariff-free for US clients.
Returnable/Exchangeable? Yes, but please read carefully, as there are 'Restocking Fees' for all returns.
Returns:
US - 10% Restocking Fee, which includes the Return Label
Worldwide - 10% Restocking Fee, but the return shipping is your responsibility. Non-US customers must ship with UPS or Fedex. Post/DHL not accepted.
Exchanges:
US - $20 shipping label to return your shoes and receive new pair
Worldwide - You will be responsible for shipping the shoes back to Canada and a $30 Shipping Fee for new pair
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Twinkima.G
Shipping Timeline: Orders take 5 business to process. Shipments then take 7-15 business days to arrive.
Courier Used: Private Chinese Couriers - these will usually ship from China to your country and then process to another local courier who will deliver it to you directly. There is no way to know which private courier will be used.
Liable for Import Duties? You will not be liable for Import Duties if you are in the USA, Canada and EU Member States as listed: France, Italy, Spain, Portugal, Austria, Ireland, Hungary, Slovakia, Slovenia, Romania, Bulgaria, Sweden, Denmark, Finland, Netherlands, Belgium, Greece, Czech Republic, Lithuania, Estonia, Latvia, Poland
If you do not live in the countries above, you will be liable for import duties on goods shipped from/produced in China.
Shipped From: China
Returnable/Exchangeable? No. Non-Refundable / Non-Exchangeable - not resalable after use