Shipping Information
UNITED STATES:
All shoe/clothing orders above $100.01 shipped within the United States include free shipping via UPS ground shipping. Should you require a faster shipment via USPS or UPS, additional fees will apply.
The USPS 2-day priority mail service used within the US aims to arrive within 2-3 working days depending on location. This is not a guarantee, however. Your tracking number provided will keep you up to date with your parcel.
We look to ship out all purchases 1-2 working days after the time of purchase (weekends not included). During "Sale" periods we aim to ship between 2 -4 days after the time of purchase as the increase in orders affects our ability to be any quicker. Add-ons involving changes to your shoes (toe taps, rubber sole bottoms) will increase delivery time by up to 3 weeks. Custom patinas will increase delivery time by up to 28 days.
The USPS 2-day priority mail service used within the US aims to arrive within 2-3 working days depending on location. This is not a guarantee, however. Your tracking number provided will keep you up to date with your parcel.
We look to ship out all purchases 1-2 working days after the time of purchase (weekends not included). During "Sale" periods we aim to ship between 2 -4 days after the time of purchase as the increase in orders affects our ability to be any quicker. Add-ons involving changes to your shoes (toe taps, rubber sole bottoms) will increase delivery time by up to 3 weeks. Custom patinas will increase delivery time by up to 28 days.
Orders including made-to-order and group-made-to-order styles have extended wait times between orders being placed and products being shipped. When such orders are ready for shipment, we will contact you to confirm your availability to take receipt, via email and/or phone. If you do not confirm availability within a year, your order will be considered abandoned and will be discarded with no refund.
INTERNATIONAL SHIPPING:
All International Orders are shipped from NJ using UPS, DHL or USPS. Our typical courier is UPS, but we will use the courier that offers us the best rate. Bridlen uses DHL.
If you prefer one courier over the other, and wish to pay the difference, please indicate this in the notes section of your order. Any failure to do, will result in using the default courier that offers the best price. If you request a specific courier, we will issue an invoice to you prior to sending your parcel, to cover the difference in pricing (should there by any).
Please note: the shipping charge paid is just the fee to actually ship the parcel. This does not include any other fees to import your parcel into your country, such as import duties issued by your government.
Any and all import duties/fees imposed by your local custom's officials on your parcel will be the responsibility of the customer to pay for. We do not control this and will not be held responsible for any surprises in charges as we do not impose them. Your government does. We declare the parcel at the value paid. We do no under-declare parcel values. Please do not ask us to do so.
If you reject your order for not wanting to pay the customs import taxation, we will be charged a fee as well as a return shipping charge. To cover these charges due to your refusal of your order, $100 will be deducted from your return amount once we are notified of that refusal by UPS. We are not liable for this charge due to your error in ordering.
For Remote Labeled Areas a surcharge of the price difference between what we normally pay and what they are quoting will be required to make shipment.
We look to ship out all purchases 1-2 working days after the time of purchase (weekends not included). During "Sale" periods we aim to ship between 2 -4 days after the time of purchase as the increase in orders affects our ability to be any quicker.
We ensure each purchase during the time it is in transit until it is delivered to you. We may or may not require a signature for any goods delivered, at which point responsibility for your purchased goods passes on to the customer. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Orders shipped with different billing/shipping addresses will be scrutinized by our Anti-Fraud system. Of course we understand if one wants to ship to their work address. And we reserve the right to cancel any order that has been deemed fraudulent by our system.
Bridlen
Founders Line
Shipping Timeline: The Founders 25 Line are all made to order. Each pair takes around 8 weeks to ship from India directly to the customer.
Courier Used: DHL
Liable for Import Duties? If you are based in the US, then no. What you pay on the site is all that you will pay. For those who live outside of the US, you will be liable to pay for import duties based on your country's laws from goods that ship from India to your final destination.
Shipped From: India directly to the client. Tariff free to the USA
RTW Models
Shipping Timeline: 5-10 business days to arrive to you.
Courier Used: DHL
Liable for Import Duties? If you are based in the US, then no. What you pay on the site is all that you will pay. For those who live outside of the US, you will be liable to pay for import duties based on your country's laws from goods that ship from India to your final destination.
Shipped From: India directly to the client, tariff free to the USA