At The Shoe Snob Shop, we’ve always tried to keep things personal. As a customer, you’re not dealing with a faceless corporation—you can email us directly and often speak with the owner himself. That level of access is intentional, and it’s something we value. However, it’s important to understand that accessibility does not mean flexibility in policy. As a business, we operate on clearly defined terms, and those terms are not subject to case-by-case exceptions.
Every product page contains specific information regarding sizing, fit expectations, and return eligibility. It is the customer’s responsibility to read and understand those details before making a purchase. Not all products are returnable, and not all items will perform identically across different shoes, feet, or expectations. If you are unsure, the time to ask questions is before completing your order—not after.
We also do our best to provide helpful guidance on sizing, fit, color, and overall product expectations based on years of experience. However, online shopping is not an exact science. Variations between brands, lasts, materials, lighting, and individual preferences mean that no advice—no matter how informed—can be guaranteed to be 100% accurate for every customer. Any recommendations we provide are intended as guidance, not certainty, and should be treated as such. An outcome that differs from expectations does not change the return eligibility of a product.
Many of the products offered on The Shoe Snob Shop are fulfilled through partners, where margins are tight and policies are set accordingly. We cannot absorb losses or make exceptions due to oversight, assumptions, or misunderstandings. While we are always happy to assist and advise, we ask that customers do their due diligence—read carefully, ask when needed, and purchase with intention. It ensures a better experience for everyone and keeps things fair across the board.
Each product page will have a "Return Info" tab that indicates that the return policy for that specific product.
If your order qualifies for return/exchange and you would like to make a return/exchange on your order, you must notify us within 7 days of receiving your order of your intent to make a return/exchange. You have until 28 days from receiving your package to ship it back to us. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Lost items from the original packaging (if applicable) will incur fee deductions on your return:
Shoe Box - $20
Dust Bags - $15
Cancelling Orders Prior To Shipment:
Ready Made Products:
If you cancel an order before it is shipped, a 4% restocking fee will be deducted from your refund. In today's world, payment providers take their cut when a transaction is made and that fee is never returned to us in case you change your mind. We cannot pay for people changing their mind. If you made a mistake on your order and wish to alter the size or a product, we can edit the order and amend it to the one you desired.
Once a shoe has been shipped, cancelation cannot be done.
Made to Order Products:
Products that are MTO or started to get made after your order, cannot be canceled after the order has been submitted (usually within 24 hrs). These include all Blkbrd Shoes and most of Bridlen Shoes (Founders Line, Cordovan, MTO, etc).
Refusing To Pay Duty/Returned International Parcel:
For ALL orders placed with a shipping address outside of the USA, please note that based on where you are shipping to, you will be liable for the import taxation and associated fees imposed by your country's customs department and/or the shipping courier. These fees are not the same as the shipping costs you might have paid us. All orders are shipped from New Jersey, USA.
If you reject paying duties and the parcel is returned to us, we will deduct a $100 fee from your return.
Non-Returnable Items:
Clearance Products
Clearance products are final sale, and will be denoted by the word "clearance" in the product title. These items are discounted heavily and therefore not eligible for returns or exchanges of any kind.
Used Goods
Any product that is used is non-refundable and non-exchangeable
Sample Products
Sample products are one-off shoes sold by The Shoe Snob Shop. They are a one-of-one product with a heavy discount. These items are "odd stock," and as such size exchanges are not possible and returns are not permitted.
Custom (Made-To-Order) Products
Custom products are strictly non-refundable. This includes the Founders 25 line by Bridlen and ready-to-wear products with add-ons such as toe taps, and rubber sole guards.
This also includes any Cordovan models by Bridlen and Blkbrd, as well as the Seamless/Spiral Wholecuts by Blkbrd.
Due to the custom nature of the above products, we can not offer returns and/or exchanges.
Products With Add-Ons
Any products with custom alterations or add-ons are final sale. This includes products with toe taps or rubber sole guards.
Returnable Items:
Ready Made Goods
As well sell various brands on The Shoe Snob, where some products are hosted on our site but shipped by other brands, each product/brand has it's own return policy associated. It is imperative that you read the 'return info' tab on each product's page to get accurate information directly regarding that specific product and it's availability for return and/or exchange.
Returns Due to Our Errors:
Faulty (Defective/Incorrect) Returns/Exchanges
For a product to be considered faulty and returnable/exchangeable, you must provide photos of its faultiness prior to trying it on or wearing it. If a product is defective and you wear it anyway prior to requesting a return, your return will be refused. "Faulty" is defined by us as having any defects that lessen the lifespan of the shoe, or which break through the leather of the shoe. This includes cuts or gashes; this does not include stretch marks, veins, or minor aesthetic defects; stretch marks, veins, and minor aesthetic defects are naturally-occurring characteristics of leather, and as such are not considered defects.
If you received a defective or incorrect product, we will email a prepaid USPS shipping label to you, so that you can return your items to us at no cost to yourself.
For defective or incorrect products being returned, any shipping costs you paid will be returned to you as part of your refund. If you would like to exchange the defective or incorrect product, we will also re-ship the correct replacement to you at no additional charge.
Shipping Fees for Returning Items
Non-Faulty (Size Or Preference-Based) Returns/Exchanges
The below only applies to products eligible for return
If you find a product not to your liking, if you find that you need to exchange your pair(s) for another size, or if you mistakenly select the incorrect size for your purchase, you are responsible for arranging and paying for the return of your item(s) to us in New Jersey. If you would then like to arrange an exchange for a different product or size, you are also responsible for the "true cost" of shipping a replacement to you. "True cost" refers to the actual price we pay to ship something to your destination, rather than the shipping fee you may have paid with your initial order. This additional charge will be issued to you via a custom invoice. We will not ship a replacement pair to you if this invoice has not been paid.
Example 1: If you bought a $300 shoe to be shipped to the domestic US, your initial shipping is free of charge. To exchange this shoe for a different size, you would be responsible for arranging and paying for return shipping to our New Jersey location. You would also be issued an invoice for the "true cost" of replacement shipping, which could be $10+ depending on your location within the US and over $30+ internationally.
Example 2: If you bought a $300 shoe to be shipped internationally to the United Kingdom, and let's say your initial shipping charge would be $30. To exchange this shoe for a different size, you would be responsible for arranging and paying for return shipping to our New Jersey location. You would also be issued an invoice for the "true cost" of replacement shipping, which would not be the $30 you were initially charged, but closer to $60 for the United Kingdom. You would also need to ensure that you declare these a returned good to original sender and assure that all duties are paid.
Late Or Missing Refunds (If Applicable)
When a product is returned for a refund, we will process the refund within 1-2 business days of receiving the goods.
If you haven’t received a refund yet, first check your bank account again. Most refunds take 3-4 days to process. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
Paypal e-check payments can take up to 7-10 days to process a refund.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@theshoesnob.com
International Returns
If you are returning goods from abroad (outside of the USA) you MUST declare them as 'Returned Goods to Original Sender' and ensure with the courier that duties will not be applied. Any mistakes on this will result in us having to pay duties and deducting this from your refund.
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Returns Address:
JFAF Corp
16 South Avenue W
PMB #251
Cranford, NJ - 07016
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable: If you receive a refund, the cost of shipping paid will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If using local postal services, we highly recommend insuring the parcel and selecting a signature confirmation service.
